At Dragon Stones, we want to ensure that you receive your order in a timely and efficient manner. Please take a moment to review our shipping policy to understand the details of our shipping process.

Order Processing Time:

Once you place an order with us, our team works diligently to process and prepare your order for shipment. We handling the process orders within 2 business days (excluding weekends and holidays). Please note that during peak seasons or promotional periods, order processing may take slightly longer due to increased demand.

Shipping Methods and Delivery Time:

We offer reliable shipping options to deliver your socks conveniently. The shipping method and delivery time will vary based on your location and the shipping option you choose during checkout. We currently offer the following shipping methods:

Standard Shipping: For orders under $50.00, there is a shipping cost of $3. Estimated delivery time typically ranges from 2 to 4(Monday-Friday) business days after a handling time of 1 to 2 business days(Monday-Friday). For purchases over $50.00 GBP, shipping is free. Please note that delivery times are approximate and may vary depending on your location.

Express Shipping: For customers who need their order faster, we offer express shipping services. This order take to handle 1-2 days (Monday-Friday). This option ensures expedited delivery within 1 to 3(Monday-Friday) business days. Please note that express shipping will incur $5.99 GBP.

And Our order cut of time: 00:00(GMT-04:00) Chile Standard Time (Santiago)

Please note that delivery times mentioned above are estimates and may be subject to unforeseen delays such as weather conditions, customs clearance, or other circumstances beyond our control. We appreciate your understanding in such situations.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. To track your order, simply visit our website and enter the provided tracking number in the designated Order tracking section.

 Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or "misdelivery of the goods". We are not responsible for any additional costs or reshipment fees incurred due to incorrect or insufficient address information provided by the customer.

Important notice

1. Lost Order:

   • Contact our customer support immediately, providing your order details.
   • We will initiate an investigation with the shipping carrier to locate your package.
   • Depending on the outcome, we will offer a replacement or a refund for your lost order.

2. Damaged Order:

   • If your order arrives damaged, take clear photos of the damaged items and packaging.
   • Contact our customer support and provide these photos along with your order details.
   • We will assess the damage and arrange for a replacement or refund as applicable.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Dragon Stones. We appreciate your trust in our products and services.