FAQs

Payment Policy FAQs:

1. What payment methods do you accept?

   • We accept PayPal and Credit Cards.

2. Is my payment information secure?

   • Your payment information is encrypted and securely processed. We prioritize the safety of your data.

3. Are there any additional fees or taxes on my purchase?

   • No fees included.

4. How can I update my billing information?

   • Log in to your account on the website or platform where you need to update your billing information.

   • Navigate to your account settings or profile section.

   • Look for an option related to billing or payment methods.

   • Select the option to edit or update your payment details.

   • Enter the new billing information, which typically includes your credit/debit card

5. Do you offer installment payment options?

   • No currently haven't these services.

Return Policy FAQs:

1. What is your return policy?

   • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. How do I initiate a return?

   • For that you can see our return and refund policy. Or you can mail us support.

3. What items are eligible for return?

   • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

4. When can I expect my refund after a return?

   • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

5. Do you provide return shipping labels?

   • Yes, we provide return shipping labels for your convenience. If you need to return a product, simply contact our customer support team, and they will assist you in generating a return shipping label. This service helps streamline the return process and ensures a hassle-free experience for our customers.

Shipping Policy FAQs:

1. What are your shipping options and rates?

   • We provide free shipping above a certain amount. Get more information by visiting our Shipping Policy.

2. How long does it take for my order to ship?

   • Standard Shipping: 3 to 7(Monday-Friday) business days after a handling time of 1 to 2 business days. For purchases over £50.00 GBP.
   • Express Shipping:  This option ensures expedited delivery within 1 to 3(Monday-Friday) business days. Please note that express shipping will incur £5.99 GBP.

3. Can I track my order's shipment?

   • You can see from our order tracking page

4. What if my order is lost or damaged in transit?

   • Lost Order:

     • Contact our customer support immediately, providing your order details.
     • We will initiate an investigation with the shipping carrier to locate your package.
     • Depending on the outcome, we will offer a replacement or a refund for your lost order.

   • Damaged Order:

     • If your order arrives damaged, take clear photos of the damaged items and packaging.
     • Contact our customer support and provide these photos along with your order details.
     • We will assess the damage and arrange for a replacement or refund as applicable.